App Privacy Policy
Welcome to Planb – your trusted platform for cab booking and parcel delivery. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information when you use the Planb mobile application (the “App”).
By using Planb, you agree to the terms of this Privacy Policy.
When you use Planb, we collect the following information to ensure a smooth and secure experience:
Full Name
Mobile Number
Email Address (if provided)
Pickup and Delivery Addresses
We collect real-time GPS data to provide accurate services:
Customer GPS Location: Collected during booking to assign nearby drivers and ensure accurate pickup and delivery.
Driver GPS Location: Collected to track ride/delivery progress, update customers in real-time, and improve operational efficiency.
This data is collected only while the app is in use and is essential to providing core functionality.
App activity (e.g., screens visited, buttons clicked)
Device type, OS version, app version
Log data for crash reports and performance analytics
We use the collected data to:
Match customers with nearby drivers
Facilitate smooth cab and parcel delivery services
Provide real-time location tracking for safety and convenience
Improve route planning, ETAs, and efficiency
Communicate updates via SMS, push notifications, or calls
Improve app performance and customer support
We do not sell or rent your personal data. We only share data as necessary to operate the service:
With drivers/delivery agents, to complete bookings and deliveries
With trusted third-party service providers (e.g., map services, SMS gateways) under strict confidentiality
With law enforcement or regulators, if required by law or to protect our users and company
We implement strong security measures, including:
SSL encryption
Secure cloud storage
Role-based access control
However, no digital platform can guarantee 100% security. We continuously review and update our security practices to protect your information.
You can:
Update your profile and personal details in the app
Grant or revoke GPS/location permissions (though this may affect functionality)
Request account and data deletion by contacting our support team
Planb is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Any changes will be communicated through the app or other appropriate channels. Your continued use of the app constitutes your agreement to the revised policy.
If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please reach out to us:
Planb Support
📧 Email: info@planboversea.com
📞 Phone: +91 8383929533
If you wish to delete your Planb account, please follow these simple steps:
First, log in to the Planb User App using your registered mobile number or email.
Tap on the “Profile” option located in the bottom menu.
Scroll down to the bottom of the Profile screen.
Tap on “Permanently Delete Account”.
A confirmation pop-up will appear.
Tap “Yes” to confirm — your account will be permanently deleted from our system.
